• Try a different WiFi network, or if on a cell phone switch off WiFi and use your cell phones 4G connection.
  • Make sure you running the latest version of Google Chrome or Microsoft Edge chrome://settings/help
  • Unplug any external monitors, and unnecessary external peripherals, and restart your browser.
  • Make sure your computer has a working speaker and microphone. For best experience we highly recommend wearing a headset with built in microphone.
  • Make sure ALL desktop participants can pass our system check, https://www.validately.com/moderated/systemcheck
  • If a participant fails the system check, please refer to our firewall requirements
  • If it’s a mobile study, make sure the participant on the mobile device is connected to a fast WiFi connection as the first preference, or if not on at least a 4G cell connection with full signal bars. We recommend the participant remain in the one location for the duration of the study to avoid potential dropouts. 
  • Make sure devices (mobile or laptops) are plugged into power or have plenty of battery remaining. Force quit out of all other running apps to free up memory if necessary.
Did this answer your question?