• Try a different WiFi network, or if on a cell phone switch off WiFi and use your cell phones 4G connection.
  • Make sure you running the latest version of Chrome, chrome://settings/help
  • Unplug any external monitors, and unnecessary external peripherals, and restart Chrome
  • Make sure your computer has a working speaker and microphone. For best experience we highly recommend wearing a headset with built in microphone.
  • Make sure ALL desktop participants can pass our system check, https://www.validately.com/moderated/systemcheck
  • If a participant fails the system check, please refer to our firewall requirements
  • If it’s a mobile study, make sure the participant on the mobile device is connected to a fast WiFi connection as the first preference, or if not on at least a 4G cell connection with full signal bars. We recommend the participant remain in the one location for the duration of the study to avoid potential dropouts. 
  • Make sure devices (mobile or laptops) are plugged into power or have plenty of battery remaining. Force quit out of all other running apps to free up memory if necessary.
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