Running a Desktop test

Validately uses a Chrome extension, which automatically downloads and installs at the beginning of a test.

You can use any supported computer (see below) running Google’s Chrome or MS Edge browser.

Operating System

  • Mac OS X 10.9 and above
  • Windows 7 and above. There are known issues with a small number of Windows 7 computers with particular video cards causing the screen to go black. 
  • Chrome OS (Chromebook)

Browser

  • Latest version of Google Chrome or MS Edge (Chromium)
  • System checker: https://validately.com/moderated/systemcheck
  • Check network speed with https://speedtest.net or https://fast.com. We recommend 30mbps download and 12 mbps upload speeds at minimum (higher is always better)
  • Remember, you may be sharing your screen, audio and video all at the same time, so strong wifi or a hardwired Ethernet connection are recommended. We don't recommend cellular service or public wifi due to speed limitations and quality fluctuations
  • Close any open apps or programs that will not be needed during the session.

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Running a Mobile Study

We have a dedicated iPhone and Android app which the tester will use when testing on a mobile device. For a moderated test, the moderator will want to connect via desktop Chrome or MS Edge, only the tester uses either of these mobile apps.

When you send a Validately test URL to your test participants, they’ll be prompted first to install the app from the Apple App Store for iOS, or Google Play Store for Android.

  • iOS 12.1+
  • Android 8+

  • Check network speed with https://speedtest.net or https://fast.com. We recommend 30mbps download and 12 mbps upload speeds at minimum (higher is always better)
  • We recommend a strong wifi connection as opposed to cellular.
  • Staying near the router is good practice so the signal doesn't have to traverse floors and walls, which can weaken the signal and affect the session
  • Close out any apps that are unnecessary for the test. This will help to allocate the device's finite resources/ram to the session itself
  • A restart of the phone can resolve many little things and make the session go more smoothly, so if possible, restart the device prior to starting the session.Keywords:   system, OS, browser, troubleshooting, tech check, requirements, moderated, mobile, desktop, operating system, version, software

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