You can rate each panelist response as 1-star (Poor), 2-star (Fair), 3-star (Good), 4-star (Very Good) or 5-star (Excellent). 

In the event you rate a response as “Poor”, we will provide a replacement response free of charge. You can choose from one of the below options as to why you would like a replacement response. 

**If you rate a response as "Poor", the recording will also be removed and will be unavailable to view or recover**

We will also remove the “Poor” result from your test so your results and metrics are not impacted.

If you rate a response as “Fair”, "Good", "Very Good", or “Excellent”, you are accepting the response and the tester will be paid. With a "Fair”, "Good", or "Very Good" response, the tester receives feedback on how to improve for next time.

You have 7 days from when the study is launched to rate the responses and request any replacements.

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