Try these in the order listed:

  1. Close all Google Chrome windows and reopen Chrome; for both moderators and test participants. You can also put this in the url bar: chrome://restart
  2. Both moderators and participants run this test
  3. Make sure everyone is on the latest version of Chrome. Go to Chrome settings or put this in the url bar: chrome://settings/help
  4. Do a speed test to ensure that the participant is above 5 mbps upload speed: (works on mobile or desktop)
  5. Ask the test participant to remove the Validately Chrome extension. In Chrome, click Settings -> Tools -> Extensions -> Delete Validately (it may ask you to reinstall next time you take a test). 
  6. Validately also works in MS Edge.

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