Usually, this happens when there's a problem with your internet connection and/or speed.
Download speeds (for things like watching Netflix and browsing the internet) are typically faster than upload speeds (for things like sending emails, attaching files and photos, or submitting your IntelliZoom study).
(Test your speed here: speedtest.net. For reference, we recommend at least 25-30 Mbps for download and at least 10-12 Mbps for upload speeds)
Here's what you can do:
- Make sure you're using a stable WiFi connection (instead of your cellular data or public WiFi network).
- Move closer to your WiFi router.
- If possible, try to connect an ethernet cable to your device and modem to provide a strong, steady connection (ethernet is faster and more reliable than WiFi).
- Give it some time. Sometimes it may take a bit longer than expected, but your study will eventually upload once the connection is stable.
NOTE: If your video does not upload, the customer has nothing to review and cannot pay you. Videos are not physically stored on your device, but uploaded in a stream as you test.
Still stuck? Contact us and we'll check if your upload was successful.