Updated your Mac to MacOS 10.15 (Catalina) or MacOS 10.16 (Big Sur)? With the latest operating systems, Apple requires you to also grant permission for screen recording in the System Preferences for all apps.
You'll need to do this whether you're participating in a Moderated Interview or an Unmoderated test.
Follow these steps to allow screen recording:
- Open System Preferences, and select the Security & Privacy icon.
- Select the Privacy tab, then select Screen Recording from the menu. Click the check box next to Google Chrome or MS Edge.
NOTE: You may have to click the lock icon and enter your Admin password to make changes. - Close and reopen your web browser (Chrome or Edge) to apply the changes.